Payment Options
Eftpos
Visa/Mastercard
Cash
Sorry we do not accept American Express, Diners Club or Bartercard

Our Terms & Conditions
•  We charge for the number of days that a guest stays with us, not the number of nights.

•  We are open for Arrivals and Departures strictly between 9.00am until 4.00pm. 
If you wish to pick up or drop off your pet outside of these hours prior arrangement must be made with management and a $25.00 surcharge will be incurred.

•  A full days boarding is charged on the day of Arrival regardless of what time you arrive.

•  If you collect your pet between 9.00am and 11.00am on the date of departure you will not be charged for that day.  If you collect after 11.00am you will be charged a full days boarding.

•    A $5 per pet surcharge is incurred on all Statutory Holidays including Good Friday, Easter Sunday, Auckland Anniversary Monday, Queens Birthday Monday and Labour Day.  Waitangi Day and Anzac Day will also incur the charge if they fall on a week day. For Christmas and New Year please refer to our specific section on Christmas Bookings at the bottom of this page 

•   A 50% deposit is required when making a reservation. This deposit fully refundable if at least 7 days notice prior to arrival is given of cancellation (Except Christmas Bookings. See Below).  We request that the balance of the account is paid upon arrival and many of our clients prefer this as they find it better to complete all the necessary paperwork upon check-in and not to have to worry about payment at collection time - they can just pick up their pet and go!   Any charges for additional services such as Grooming or Veterinary fees will be payable upon collection.

• There is no refund of fees paid without at least 7 days notice of cancellation or early departure is received prior to arrival date.

• Due to the demand for accommodation and extra staffing requirements at peak times (Christmas, Easter, Public Holidays and School Holidays) please understand that we must charge you for the days that you booked for, even if you collect your pet earlier than the departure date that was initially booked.

•  Should your pet require veterinary assistance during their stay with us, we will make every effort to contact you or the alternative emergency contact person you supply us with, to explain what has occurred and what treatment is necessary.  If we are unable to contact you, the pet owner, or the alternative contact we must reserve the right to organise the treatment needed and any fees will be met by the pet owner.

 Any excessive damage caused by a pet in our care will be chargeable to the owner.

• Whilst every care and attention is given to all pets in our facility we cannot accept responsibility for loss or illness for any reasons.

Christmas Bookings

These conditions apply to bookings made for boarding from 15 December through to 15 January.

•    Minimum booking is for 10 days.

•    A 50% deposit is payable at the time of booking to secure the reservation. This deposit will be included in the final amount.  The deposit is non-refundable and non-transferrable to other bookings.

•    A full day will be charged on both the check-in and check-out day regardless of what time you arrive or depart.• Due to the demand for accommodation please understand that we must charge you for the days that you booked for, even if you collect your pet earlier than the departure date that was initially booked.

•    A $5 per pet Public Holiday surcharge will be incurred on 25th December (Christmas Day), 26th December (Boxing Day), 1st January (New Years Day), 2nd January (New Year Holiday)

•    All bookings must be finalized by the 30 November.  No changes to bookings will be accepted after this date.

•    Reception will be closed on Christmas Day and New Years Day.